April 2019 | USA Copier Lease

How to: Clean Print Head on Altalink – Got Streaks?

Welcome!
Are you getting streaks or lines coming out on your print jobs? Could be because the print head is dirty.
WAIT – This wasn’t the help guide you were looking for? click here to be taken back to the directory listing. We have more things Altalink there.
If you are looking to lease a new unit, click here to be taken to our selector tool to help you choose the right model.

Sometimes you will get streaks or lines appearing on a Xerox Altalink print outs. Usually these lines are a particular color and a most of the time related to the drums.
The first, and cheapest way, to resolve these streaks is to clean the print heads. Luckily, Xerox has made cleaning the print heads super easy on the Altalinks.

Let’s jump into the steps on how to clean the print heads and attempt to clean up the streaks – if it doesn’t work, don’t worry. We have more options below.

Step 1: TURN OFF XEROX
Please don’t attempt this while the Xerox is powered on.

Open the Front Cover of the Printer

Rotate the orange lever to the left

Pull down and open the Drum Cartridge Cover down until it clicks into the full open position.

R1, R1, R3, and R4 are all drums.
Slowly pull the little yellow plastic lens cleaner…SLOWLY =)

Pull until you see the three dots.
NOTE – The lens cleaner does not detach from the printer.

After you have cleaned each print head,
Close the Drum Cartridge Cover.

Return the tray table….er…. orange level to the upright and locked position.

Close the Front Cover and BAM! FINISHED

At this point you need to power on the device and print a few test copies out. If cleaning the print heads didn’t make the streaks or lines disappear, then next thing to check is the supply levels.

If any of the drums are low or 0% remaining, they can cause lines or streaks to appear on the pages. Replace the drums and try the test prints again.

Still an issues? Hmmmmm….Almost full waste toner containers and almost empty toner’s could cause this problem also.

STILL AN ISSUE? Fuser – or a service call. Reach out to us at online@usamagnum.com

See original Xerox article here

This is one of our helpful guides we have created for our series, “How To: Altalink”. Looking for more great how to’s, click here to be taken back to the directory listing.

Looking for a new Xerox?
We have C8030/35/45/55/70 with every configuration you could want. Contact us!

ABOUT USA Copier Lease

USA Copier Lease is an exclusive Xerox dealer and our clients are across the United States.
We can service and support your Xerox devices anywhere in the United States with a guaranteed same day / next day on-site service guarantee.
In addition, to learn more about how USA Copier Lease can help your organization assess your existing copier leases or provide a quote for new copier, call (800) 893 1183 or send an email to online@usamagnum.com

If you have read this far and are an IT organization looking for a Xerox Partner to pass referrals to, Contact us. We provide great incentives for copier referrals past.

Xerox Copier Cleaning Guide – From USA Copier Lease

Welcome!
One of the common questions we receive is “Does our Xerox require Routine Maintenance?”
The answer is yes and no – I’ll explain below in the Copier Cleaning Guide.

No, Your Xerox does not require Routine Maintenance…from a technician.
Xerox has created their copy machines to be extremely user friendly. In days of old you needed to have a technician come out to do anything maintenance related on the copier. Now-a-days in 2019 (or whatever year it is), you do not need to have a tech come out to “clean” the copier.
Now there are certain cases that require a technician to come repair your copier, but we will get to those later on in the article.

Yes, Your Xerox does require Routine Maintenance.
Like any other piece of electrical technology in the office. There are small cleaning steps that should be done to give the Xerox copier the longest life chance possible.
Have you ever been annoyed making copies and lines or streak appear on your copies? This happens when it is time for some routine cleaning.

How to Clean you Copiers Top Glass

Here are some tips on how to clean your copy machines top glass properly:

Lift the Scanner lid on top of the copier.

Identify the large square glass panel as well as the small clear strip (beside the large glass panel).

Clean both these glass parts with a towel and glass cleaner.

Make sure it’s completely dry by wiping again with a lint-free towel.

Looking for more great how to’s, click here to be taken back to the directory listing.
Want to lease a new Xerox?
Want to chat with me? – Chat box below.

ABOUT USA Copier Lease

If you have read this far and are an IT organization looking for a Xerox Partner to pass referrals to, Contact us. We provide great incentives for copier referrals past.

How to: Scan to Email on a Versalink

Welcome!
Scan to Email…..LET’S GO!!! Here is our 5th guide in our Quick Start Guide for Versalinks.
If you are looking to lease a new unit, click here to be taken to our selector tool to help you choose the right model.

Here is a step by step guide we help our customers in setting up their Versalink scan to email (usually using Gmail)

**VERY IMPORTANT FIRST STEP – if using GMAIL**
Log into your Gmail account as the administrator and Allow for less secure apps.
Link on how to change account access for less secure apps.

Navigate to the Versalink’s web GUI (here’s a link on how to Navigate to the GUI)
Once you have arrived- click Connectivity

Scroll Down and Click – SMTP

Type the email address which the Xerox will use to SEND emails

Type in the SMTP server settings (we used Gmails)

Click – STARTTLS (if available)

Type in the full email address and password in the boxes

Click Okay – and you are done.

The Versalink will ask you to reboot. Say yes, and then test once it turns back on.

**NOTE**
If you are having issues, under the connectivity settings of the IPv4 address there is a field labeled “Domain”. There needs to be something in this blank. I suggest using the domain.com of the company – example : gmail.com.

This is one of our helpful guides we have created for our series, “How To: Versalink”.
Looking for more great how to’s, click here to be taken back to the directory listing.
Want to lease a new Xerox?

ABOUT USA Copier Lease

If you have read this far and are an IT organization looking for a Xerox Partner to pass referrals to, Contact us. We provide great incentives for copier referrals past.

How to: Setup Fax on a Versalink

Welcome!
Fax Guide Setup from our Quick Start Guide for Versalinks.
If you are looking to lease a new unit, click here to be taken to our selector tool to help you choose the right model.

Did you find this page because you tried to use the Fax on your Versalink and it said – Fax Not Setup – and you plugged it in so it should work? Well, unfortunately that’s not how Xerox’s work. We need to configure the Fax App on your Versalink C7020/25/30 (I think this works for the C405 as well ((and “B” series of the Versalinks)))

Alright! Let’s take it from the top:

First click the “Home” button to get back to the Main screen like you see below:

STEP 1 – Click Device

STEP 2 – Scroll down and select APPS

STEP 3 – Select Fax

STEP 4 – Select Fax Line

STEP 5 – Select Fax Number

STEP 6 – Type in Fax Line Phone Number and press OK

STEP 7 – Select Fax Name

STEP 8 – Enter Fax Name and Press OK

STEP 9 – Reboot and test

At this point, everything should work as intended. You should be able to send and receive faxes on your Xerox Versalink – provided your phone line was setup properly by your telephone service provider.

If at this point, the fax isn’t functioning and you can not send or receive faxes – check to make sure that phone line you plugged in, is plugged into the right slot.

Versalink Fax Connection Slot – Labeled “Line 1”

This is one of our helpful guides we have created for our series, “How To: Versalink”.
Looking for more great how to’s, click here to be taken back to the directory listing.

Want to lease a new Xerox?

ABOUT USA Copier Lease

If you have read this far and are an IT organization looking for a Xerox Partner to pass referrals to, Contact us. We provide great incentives for copier referrals past.

2019 Xerox Total Satisfaction Guarantee Update

It is very important to us at USA Copier Lease that we provide the highest quality of service to our customers. One piece of that puzzle was Xerox’s Total Satisfaction Guarantee program.

This program allowed for the replacement of a Xerox device if the customer was not satisfied with the unit. However, this program was hardly used because once you go Xerox…you don’t go back. =) We have raving fans!

It seems now that the Total Satisfaction Guarantee program has ended. However, the device replacement program is still in existence. Meaning – If the Xerox is not operating like it should and it can’t be repaired, then Xerox will replace the unit with a model with similar specs. (Factory refurbished, certified, and acceptable for a maintenance plan.)

Here is the official release from Xerox:

Xerox has long provided to customers a Total Satisfaction Guarantee (TSG), which provided a device replacement remedy if the customer was not satisfied with the device’s function during the initial continuous term of the service agreement. Over time, improvements in product reliability have reduced the benefits of the TSG. Thus, we made the decision to retire the TSG program.

Although we will no longer promote the TSG as a program, it’s important that you and your customers understand that the customer continues to enjoy a device replacement remedy for equipment that we fail to keep in working order while the device is covered by a Xerox equipment service or maintenance agreement.

Have peace of mind and know that Xerox is still standing behind the longevity of their product line. Please contact us for more details!

ABOUT USA Copier Lease

USA Copier Lease is an exclusive Xerox copiers dealer and our clients are across the United States. We can service and support your Xerox copiers anywhere in the United States with a guaranteed same day / next day on-site service guarantee.

In addition, to learn more about how USA Copier Lease can help your organization evaluate your existing copier leases or provide a quote for new copier, call (800) 893 1183 or send an email to online@usamagnum.com