FAQ’s

New businesses (less than 2 years in business) will need the owner/ corporate officer to provide a personal guaranty. The minimum credit score for the owner is 660 FICO score.

Most credit approvals are based on industry type, Paydex and D&B score. Different leasing companies have different formulas for credit approval. Credit is generally very easy – we don’t need hundreds of documents from you to obtain a credit approval. For established companies, just business card information is sufficient – business name, address, phone number.

Our current leasing partners are Xerox Financial Services, De Lage Landen ( DLL) and Marlin Bank. You can view the sample leases here.

You may also use the online system to place a service call : https://office.services.xerox.com/XeroxServicesManager/UI/Customer/IncidentsListForAdd.aspx

Please state the issue in as much detail as possible and provide the name and phone number of the onsite contact person. We will call you back to triage the issue and send a technician. We will leave a voicemail if you are unavailable. If we do not receive a call back, the ticket will be closed assuming that you fixed the problem.

Call the Xerox Technical Support – 1 (800) 835 6100 Option 1, Option 1. Please keep the serial # of your device handy when you call.

It’s best to call when you are at the device – the phone support person will try to help you over the phone and also understand the problem better.

If they are unable to help over the phone, they will provide you with a Reference Ticket number and schedule a technician to arrive onsite. The phone triage also helps to ensure that the technician arrives on site with the necessary parts that may be required for fixing the issue.

Supplies that are ordered online and are in stock will ship within 3-5 business days via ground transportation

Shipping is FREE for all supplies orders placed on Page Connect. Typical shipping is 3 to 5 business days. Expedited shipping is available for a fee of $ 25 per item. We suggest ordering the backup item immediately as you use the item on the shelf. So, if you just replaced the yellow toner, order back up immediately to avoid having to expedite the order.

No. Once you select the appropriate serial number in the PageConnect software, only the supply items applicable for that model will be shown on the order screen.

If a maintenance plan was purchased, the PageConnect Software allows you to submit an order online. Standard shipping is free.

You may cancel and order at any time before signing the lease agreement. Once the lease agreement has been signed, and order has been processed ( prior to shipping), cancelling will incur a fee of $ 250.00

If the order has already been shipped, the shipping / restocking fee will be added to the cancellation charges. This will vary from $ 100 to $ 750 – depending on the type of unit ordered.

Once you receive the equipment and the lease has started, cancellation clauses are dependent on the lease agreement signed. \

Copier leases are typically non-cancellable.

As long as your order has not shipped, you can request changes. Some changes may incur a processing fee of $ 75.00 Your Account Manager can process this change request for you. Please let them know what specifics you need changed.

Your Account Manager can process this change request for you. Please let them know what specifics you need changed.

Magnum can help you get out of your current lease. In most situations, we can buy out your currently lease – but a lot depends on your existing lease. Since the nuances of each lease are different, please email a copy of your lease to us at buyouts@usamagnum.com One of our experienced Account Managers will advise on your specific lease buyout and options.

Once your order is placed, depending on your location ( City/State/Zip) you will be assigned an Account Manager. The Account Manager will verify your order and obtain the necessary credit approval from our leasing partners ( De Lage Landen, Xerox Financial Services, Marlin Bank, GE Capital, etc).

Upon credit approval (typically a 4 hour process), we email the formal lease agreement (normally 1 or 2 pages long) for your signature. Upon receipt of signed paperwork, we proceed with setting up your account and send the order for processing.

Typical delivery is 5 to 7 business days. The lease does not start till you receive the equipment.

At this time, PageConnect / XDA can only be installed on a MAC using Parallels or by creating a Windows partition.

You only need the SCOT ID / Sub Account Registration key to complete the PageConnect software installation.

Once you receive your new Xerox unit, Magnum will register your device serial number for the all-inclusive maintenance package ( if you selected that option) and send you the SCOT ID / Sub Account Registration key within a few days of installation of your device.

Please use the link below to download and install this PageConnect software on any computer that is on the same network as the copier. (You can load this on multiple computers too or on the server).

https://transactions.services.xerox.com/XeroxAutoUpdate/DownloadLatest.aspx/994b5783-a611-4e46-b747-6eddef949454

Detailed PageConnect software installation instructions can be found in this pdf: Pagepack / Xerox Device Agent User Instructions

The PageConnect Software / Xerox Device Agent Lite (XDA Lite) allows you to manage our Xerox devices over your network. The application finds printers, displays their statuses, automatically collects meters from the printers, submits the meter reads, and allows for remote management of the printers. You would also use this software to place service calls for on-site support and also request all consumables for your covered Xerox device.

New businesses (less than 2 years in business) will need the owner/ corporate officer to provide a personal guaranty. The minimum credit score for the owner is 660 FICO score.

Most credit approvals are based on industry type, Paydex and D&B score. Different leasing companies have different formulas for credit approval. Credit is generally very easy – we don’t need hundreds of documents from you to obtain a credit approval. For established companies, just business card information is sufficient – business name, address, phone number.

Our current leasing partners are Xerox Financial Services, De Lage Landen ( DLL) and Marlin Bank. You can view the sample leases here.

Magnum can help you get out of your current lease. In most situations, we can buy out your currently lease – but a lot depends on your existing lease. Since the nuances of each lease are different, please email a copy of your lease to us at buyouts@usamagnum.com One of our experienced Account Managers will advise on your specific lease buyout and options.

New businesses (less than 2 years in business) will need the owner/ corporate officer to provide a personal guaranty. The minimum credit score for the owner is 660 FICO score.

Most credit approvals are based on industry type, Paydex and D&B score. Different leasing companies have different formulas for credit approval. Credit is generally very easy – we don’t need hundreds of documents from you to obtain a credit approval. For established companies, just business card information is sufficient – business name, address, phone number.

You may cancel and order at any time before signing the lease agreement. Once the lease agreement has been signed, and order has been processed ( prior to shipping), cancelling will incur a fee of $ 250.00

If the order has already been shipped, the shipping / restocking fee will be added to the cancellation charges. This will vary from $ 100 to $ 750 – depending on the type of unit ordered.

Once you receive the equipment and the lease has started, cancellation clauses are dependent on the lease agreement signed. \

Copier leases are typically non-cancellable.

As long as your order has not shipped, you can request changes. Some changes may incur a processing fee of $ 75.00 Your Account Manager can process this change request for you. Please let them know what specifics you need changed.

Your Account Manager can process this change request for you. Please let them know what specifics you need changed.

You may also use the online system to place a service call : https://office.services.xerox.com/XeroxServicesManager/UI/Customer/IncidentsListForAdd.aspx

Please state the issue in as much detail as possible and provide the name and phone number of the onsite contact person. We will call you back to triage the issue and send a technician. We will leave a voicemail if you are unavailable. If we do not receive a call back, the ticket will be closed assuming that you fixed the problem.

Call the Xerox Technical Support – 1 (800) 835 6100 Option 1, Option 1. Please keep the serial # of your device handy when you call.

It’s best to call when you are at the device – the phone support person will try to help you over the phone and also understand the problem better.

If they are unable to help over the phone, they will provide you with a Reference Ticket number and schedule a technician to arrive onsite. The phone triage also helps to ensure that the technician arrives on site with the necessary parts that may be required for fixing the issue.

Supplies that are ordered online and are in stock will ship within 3-5 business days via ground transportation

Shipping is FREE for all supplies orders placed on Page Connect. Typical shipping is 3 to 5 business days. Expedited shipping is available for a fee of $ 25 per item. We suggest ordering the backup item immediately as you use the item on the shelf. So, if you just replaced the yellow toner, order back up immediately to avoid having to expedite the order.

Once your order is placed, depending on your location ( City/State/Zip) you will be assigned an Account Manager. The Account Manager will verify your order and obtain the necessary credit approval from our leasing partners ( De Lage Landen, Xerox Financial Services, Marlin Bank, GE Capital, etc).

Upon credit approval (typically a 4 hour process), we email the formal lease agreement (normally 1 or 2 pages long) for your signature. Upon receipt of signed paperwork, we proceed with setting up your account and send the order for processing.

Typical delivery is 5 to 7 business days. The lease does not start till you receive the equipment.

Supplies that are ordered online and are in stock will ship within 3-5 business days via ground transportation

Shipping is FREE for all supplies orders placed on Page Connect. Typical shipping is 3 to 5 business days. Expedited shipping is available for a fee of $ 25 per item. We suggest ordering the backup item immediately as you use the item on the shelf. So, if you just replaced the yellow toner, order back up immediately to avoid having to expedite the order.

No. Once you select the appropriate serial number in the PageConnect software, only the supply items applicable for that model will be shown on the order screen.

If a maintenance plan was purchased, the PageConnect Software allows you to submit an order online. Standard shipping is free.

At this time, PageConnect / XDA can only be installed on a MAC using Parallels or by creating a Windows partition.

You only need the SCOT ID / Sub Account Registration key to complete the PageConnect software installation.

Once you receive your new Xerox unit, Magnum will register your device serial number for the all-inclusive maintenance package ( if you selected that option) and send you the SCOT ID / Sub Account Registration key within a few days of installation of your device.

Please use the link below to download and install this PageConnect software on any computer that is on the same network as the copier. (You can load this on multiple computers too or on the server).

https://transactions.services.xerox.com/XeroxAutoUpdate/DownloadLatest.aspx/994b5783-a611-4e46-b747-6eddef949454

Detailed PageConnect software installation instructions can be found in this pdf: Pagepack / Xerox Device Agent User Instructions

The PageConnect Software / Xerox Device Agent Lite (XDA Lite) allows you to manage our Xerox devices over your network. The application finds printers, displays their statuses, automatically collects meters from the printers, submits the meter reads, and allows for remote management of the printers. You would also use this software to place service calls for on-site support and also request all consumables for your covered Xerox device.

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